Rentings FAQs

Rentings is a peer-to-peer rental marketplace where you can rent out your items (like cameras, camping gear, or tools) or borrow items from others in South Africa. Connect directly with owners or renters at https://rentings.co.za.

List your items for rent or browse available items on our platform. Once a rental agreement is made, you communicate directly with the other party. Rentings handles secure payments and verification to ensure a safe experience.

Yes, we prioritise safety. We verify user identities, use secure SSL encryption for data, and offer an Owner security for eligible items through renter refundable deposit. See our Terms (https://rentings.co.za/terms) for details.

You're liable for damage or loss due to misuse or negligence. You must compensate the owner for repair or replacement costs. If a refundable deposit is held, Rentings may use it to cover costs, and you'll pay any excess. See our Terms (https://rentings.co.za/terms).

Yes, cancellations are subject to our cancellation policy. Check the specific item's terms and our Terms (https://rentings.co.za/terms) for refund details.

Payments are processed securely via our payment provider after the rental is complete and 5-day window period. Funds are transferred to your bank account, minus Rentings' service fee, as per our Terms (https://rentings.co.za/terms).

To rent or list items, you must verify your identity with your name, ID number, email, phone number, and possibly a selfie or address. This keeps Rentings safe for everyone.

If you delete your account, your personal information may be retained for up to 60 days to comply with legal obligations and ensure platform security, per POPIA. After this, data is securely deleted or anonymised. See our Privacy Policy (https://rentings.co.za/privacy-policy).

Yes, snooze your account to go offline temporarily. Your listings won't be visible, and you won't receive booking requests or messages until you reactivate. Adjust this in your account settings.

Renters pay a service fee per booking, and owners pay a commission on each rental. Exact fees are shown at checkout and detailed in our Terms (https://rentings.co.za/terms).

Yes, we use industry-standard SSL encryption and trusted payment processors to ensure secure transactions.

Email us at info@rentings.co.za for general queries or complaints. Our team aims to respond within 48 hours.

Visit our Help Centre (https://rentings.co.za/contact) or email info@rentings.co.za for further assistance.